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Our Security Measures
About the Information We Collect
We understand that the personal information and health-related personal information you provide during your visit to our site is highly sensitive and you may have concerns about sharing such information with us. It is our goal to protect your privacy and we strive to develop practices and policies to safeguard your personal and health-related personal information.
At different places on our site, you may be asked to volunteer your name, e-mail, address and telephone number. We refer to this type of information as "personal information" because it can be used to identify or contact you. When this information is combined with any information on your health or medical status, we refer to this information as "health-related personal information." We often collect information on site use that has nothing to do with you as an individual, only as an anonymous user of the site. We call this information "aggregate information." We intend to use the personal information, health-related personal information and aggregate information only for the purposes for which it was provided.
Some personal information and health-related personal information is needed to use some areas of this site, and we ask that you provide it with the knowledge that it will be used to enhance your experience. This information is kept confidential.
Where this Information Is Collected
We may collect information about you at several places throughout the site. You will be informed on how this information is collected at that time. You will also have the ability to opt-in to information collection when you are using the site or use a service. Most information is collected in the following instances:
How We Use Your Personal Information
We continually seek new ways to maintain your trust as a user and improve our offerings. To provide new and better services, we tend to monitor user traffic patterns and try to analyze what our users like and do not like about our current offerings so we can design better services for you. We may also use certain information for testing purposes, site development and planning and during the normal course of maintaining the site. When you use our site, you automatically allow us to collect this information. In these cases, researchers, business analysts, system designers and others may have access to the data we collect.
We do not intend to use or disclose any personal information or health-related personal information you provide on our site to an unrelated third party without your expressed permission, except as explained in this section. You should know that there are circumstances when, in the ordinary course of business, we will share some information about you with a related third party:
We may also share aggregate statistical information on our users, traffic patterns and site usage with our business partners. There is nothing in this information that could be used to identify or contact you.
We may, from time to time, contract with vendors to provide specific services, such as data analysis, data storage, e-mail processing, customer service, sweepstakes or special promotions. We ask vendors to adhere to our confidentiality standards and do not permit a vendor to use our customer information for any other purpose. In many of these instances, you will be given the opportunity to opt-in to this collection of information and can opt-out at any time.
We may share registration data with business partners that maintain a co-branded service or content, only with your affirmative consent. For more information on co-branded sites, read the information below on our relationships with third parties.
In certain limited circumstances, we may be legally compelled to release your personal information in response to a court order, subpoena, search warrant, law or regulation. In the event that we are compelled to disclose personal information and/or health-related personal information to a third party, we will notify you unless doing so would violate the law or court order. We also reserve the right to cooperate with law enforcement authorities in investigating and prosecuting users that violate our rules or engage in behavior that is harmful (or illegal) to other users.
Your Privacy Choices
You have the choice on this site to opt-in to information collected about you in most circumstances, the exceptions being the instances when data are used for site maintenance and so on. If you opt-in to data collection we make every effort to give you detailed information on the program or service you select. To opt-out of data collection, make any changes or updates or request that information be deleted, please do the following:
- Opt-Out—When you register with our site, you are given the option of receiving e-mail with information that we think you might find useful including promotions, announcements of new services and products and newsletters on particular health topics. You may also participate in our personalized e-mail reminder system that allows you to send an e-mail reminding you of certain health-related activities such as a doctor's visit or to schedule tests. If you decide that you no longer wish to receive these e-mails, you may opt-out by deselecting the checkbox on your personal information page.
- Change/Update Personal Information — You may change or update your personal information and/or health-related personal information at any time using the following options:
Go to your personal information page and change the information there.
You can contact us in writing using the address in our home page links.
Remove or Delete Personal Information — You may remove previously provided personal and/or health-related personal information at any time. Contact us in writing using the address in our home page links. Users should be aware that it is not always technically possible to remove or delete the information you provide to us. We back-up our systems to protect information from inadvertent loss, and that means a copy of your personal information may exist in a non-erasable form that may be difficult or impossible for us to locate. Nevertheless, upon receiving your request we will try to remove or delete all personal information and/or health-related personal information stored in the databases that we use for research and daily business activities. We will not intentionally disclose any personal information stored in a non-erasable format after receiving your request for removal, except as required by law.
There are certain restrictions on your ability to correct, update or remove the health information you enter into a personal health record. If your doctor or other health care professional has access to your personal health record, and they add information to that record, your personal record could be considered an official medical record for legal purposes. In this case, information cannot be deleted or removed, only updated or annotated.